These cookies will be stored in your browser only with your consent. Even the shrink wrap was coated with this brown material. You would think AT LEAST the product wouldn't ooze any compounds that make up its structure or its coloration. Explore composite decking, railing & pavers that offer design versatility, technological superiority & the best composite deck warranty in outdoor living. Garantie- und Pflegeinformationen für Dielen- und Geländerprodukte von TimberTech lesen. Before commenting, please review our comment policy. Unsere Service-Hotlines sind montags bis freitags zwischen 07:30 – 17:00 Uhr besetzt, die übrige Zeit erreichen Sie uns per Email. Will deck cleaners damage DrySpace? You also have the option to opt-out of these cookies. Backed by a 30-Year Limited Product Warranty and our 30-Year Fade & Stain Warranty. New cases and investigations, settlement deadlines, and news straight to your inbox. Close Menu. TimberTech is accused of failing to test its XLM decking in a real-world environment before bringing the product to market, thereby failing to ensure that conditions like rain and sunlight would not affect the quality and color of the decking. Of course, when you build the best products, backing them up is easy. Access a Claim. We tried washing them off again, but no go. The user can choose between two activation types: single and portable licenses, both of them are permanent. TimberTech Buildings online guide; Contacts. Close Menu. Like | 1; Save; Comments (6) PRO. Our best-in-class warranties. The suit is also asking TimberTech to reassess and re-audit all warranty claims regarding XLM decking, including claims that were denied. Follow. Support zu allgemeinen Fragen rund um unsere Software: Telefon + 49 4521 7600 380. Custom deck design software, 3D outdoor living spaces. The industry's best warranty coverage extends to lighting, railing, pavers, and more. Plaintiff Todd M. Gornstein asserts that the defendants failed to honor their 25-year warranty because these discoloring issues were not deemed a “defect.” According to the TimberTech decking defect class action lawsuit, Gornstein had approximately 700 square feet of TimberTech XLM Mountain Cedar decking installed in 2009. Timbertech offers a basically identical warranty however their fade and stain warranty is good for 30-years. It arrived from the lumber yard where I purchased it from with this dark brown stain on it. Customer support. TimberTech decking is a composite material made of wood particles and high-density polyethylene, with added compounds to resist rot, mold and scratching. See full warranty details. Real projects. Our staff members are not only available to you during the installation phase; you can also find them at our four regional branches and, of course, at our headquarters in Eutin. lawsuits can be viewed here. It is mandatory to procure user consent prior to running these cookies on your website. After laying down what wasn't stained on a 16x16 foot deck, the rest of the product seems to be reacting with UV radiation and they too are starting to discolor.”, “I am experiencing the same issue with TimberTech xlm desert bronze. Make the best choice for your home. We back your DrySpace with a 25–Year Limited Warranty. Nessun prodotto nel carrello; Search. A list of open investigations and 0449 861967. Products; Inspiration; Resources; Advantages; Free catalogues; Contact us; Customer service. Have Lawsuits Been Filed? Occasionally, even when the … Innovative technology, meet sustainable outdoor living. ReliaBoard and DockSider products offer a 30-Year Limited Warranty – Structural (Residential Only) and 10-Year Limited Warranty – Structural (Commercial). TimberTech® is a leading manufacturer in low-maintenance high quality decking and railing | Free catalogue ; … I have a large wrap around front porch that has both frost and extensive (80%) blackening in some areas. Support is free during the first 6 months after the purchase and included in the Annual Software Maintenance Fee thereafter. Both offer limited warranties that cover material defects, splinters and rot on all of their capped decking products. The lawsuit claims TimberTech’s warranty agreement expressly states that decking materials will be delivered “free from material defects.” This warranty is offered for 25 years from the date of the decking’s installation, yet the decking is allegedly failing far earlier than expected. TimberTech has compiled this Maintenance Guide to provide a thorough resource for technical information and installation instructions for our deck boards and railing systems. Rest assured, we have you covered. TimberTech recommends that all designs be reviewed by a licensed architect, engineer or local building official before installation. This consists of all defects in workmanship and materials including splitting, forming splinters, rotting, and structural damage. While TimberTech has reimbursed some buyers for the price of the decking, the company has not paid for the labor costs of installing the decking or for the removal and replacement of the stained and discolored wood, the lawsuit claims. Immediately after washing off the deck after the contractors were finished, we noticed irregular blotches and spots that looked like diluted milk. Property owners have complained that, in some cases, the decking showed signs of failure on its first day of use, even when installed correctly. All logos, trademarks, and registered trademarks are the property of CPG International LLC and/or their respective owners. Despite the decking being advertised as maintenance-free, several homeowners have complained that their decking was stained or damaged even when it arrived at their houses. Take advantage of our comprehensive support services. Contacted TT to inform them of the findings. Attorneys Any problems to the decking or railing products resulting from curving/bending are expressly excluded under TimberTech’s Limited Warranty. Consumers have reported a number of problems with TimberTech's XLM line of decking, including discoloration, cracking and premature failure of the product. A class action lawsuit allows people who have faced the same problem to come together and seek compensation from a company. Ⓒ 2020 AZEK Building Products. For residential applications, our wood composite boards are warrantied against checking, splitting, decay, rot and splintering for 25 / 30 years. Both companies provide their customers a 25-year limited warranty. Informieren Sie sich über die TimberTech-Garantie und die Pflege Ihrer TimberTech-Produkte. We back that strength with our limited 30-year fade and stain warranty on Legacy, Tropical, and Terrain Collections, as well as our 30-year limited warranty that covers material defects, splinters, and damage from insects, termites, or rot on all TimberTech composite decking. This site uses cookies to ensure you get the best experience. Attorneys are interested in hearing from property owners who experienced problems with their TimberTech decking. TimberTech is one of the more recognizable brands to the average consumer, and it’s also easy to acquire. One of the fantastic aspects of TimberTech's composite deck boards is the longevity and durability that they provide. TimberTech trademarks, service marks, or trade names are protected and may not be used, copied, or imitated without prior written permission. Learn about TimberTech's warranty & caring for your TimberTech products. Has timbertech solved it`s fading and discoloration problems? They recommended using Krud Kutter cleaner. At TimberTech, we know life's tender moments happen on our tough decks. A deck's beauty and durability should stand the test of time. However, while these PVC decking product warranties guarantee replacement of the defective product, oftentimes, homeowners are greeted with resistance from the manufacturers when they make claims to get replacement decking pursuant to their warranties. Where we are; Who we are; Work with Us; Resellers; Request Information; Request an offer; Blog; 0. Real people. All Rights Reserved. 1-800-307-7780. Access a Claim. Kind Regards, TimberTech Warranty Team. Learn about TimberTech's warranty & caring for your TimberTech products. TYPES OF LICENSES. timbertech.com | 4 TIMBERTECH FADE AND STAIN WARRANTY – TERRAIN, … • TimberTech EDGE™ – 25-year product warranty and 25-year fade & stain warranty. Timbertech falsely advertised its XLM decking. Warranty & Care. These cookies do not store any personal information. Rockin' Fine Finish. For more information, visit http://www.timbertech.com/warranty-and-care/ I tried to wash it off and some of the stain came out but most stayed. TimberTech’s XLM line of outdoor decking is treated with polyvinyl chloride (PVC) and advertised as being easy to maintain and longer-lasting than wooden or other composite decks. Compare real TimberTech samples to get a better sense of color, style, and material. TimberTech / AZEK Porch Fade & Stain Warranty . The company has also, on occasion, recommended cleaning products after receiving complaints of spots and marks, but, in several cases, the effects of the cleaners were only temporary – often lasting only until the next rainfall, according to the lawsuit. residential warranty (10 year commercial). PRO. On-site service. TimberTech warranty video covering the online claims process. TimberTech AZEK . See our Legal Disclaimer page for all legal notices. The warranty for TimberTech AZEK™ decking additionally covers cupping, blistering, peeling, flaking, and cracking. Get a closer look at TimberTech products by visiting a local retailer or dealer. To receive further information on other TimberTech products visit www.timbertechuk.co.uk or call 029 2080 3756. Products; Inspiration; Resources; Advantages; Free catalogues; Contact us; Customer service. It’s time to Go Against the Grain®. Business Details. We sent several pictures (Artifacts 1-5 below) and the lumber company, Safrit’s Lumber in Beaufort, NC, sent the requested receipts. View the Warranty and Care information for TimberTech Decking and Railing products. Warranty Documents - English Expand. We promise protection from cracking, peeling, and more. "timbertech problems?" working with ClassAction.org are no longer investigating this matter. Necessary cookies are absolutely essential for the website to function properly. All it did was cover them up. TIMBERTECH DECKING, DRYSPACE & ACCESSORIES WARRANTY timbertech.com | 2 TIMBERTECH® DECKING, DRYSPACE & ACCESSORIES WARRANTY 25-Year Limited Residential Warranty 10-Year Limited Commercial Warranty Statement of Warranty: This warranty is given to either (1) the original purchaser or (2) the owner(s) of the property Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. Quickly & easily complete registration now with your receipts. Search for a contractor near you who can install TimberTech products. We believe a deck should stand the test of time. TimberTech DeckCleaner™ will not damage the DrySpace system, and it can actually be used to clean the surface of DrySpace. The PVC used by the company, however, is allegedly defective and unable to retain its coloring once exposed to rain or sunlight. On May 29 th 2012 Shelley McCune, a warranty specialist with TimberTech requested that we send pictures and receipts for the boards. We believe in beautiful homes — and that includes the planet. At first, it appear to have removed them, but after a day or two and rain, they were still there. Spark your creativity and start your personalized design plan. 7 years ago. TimberTech recommends using leg caps on deck furniture and grill mats to minimize this risk, avoiding vinyl or rubber. That’s why TimberTech backs its premium outdoor products with industry-leading warranties. The only thing as enduring as our premium-performance decking? I purchased the Twin Finish in grey, but some of the boards after taking off the shrink wrap were stained with some kind of brown material. Email Save Comment 6. The company joined forces with AZEK back in 2012, and together they have produced some excellent products including capped composite boards and PVC decking. In this case, anyone who has TimberTech decking and experienced the discoloration problems caused by the alleged defect may be able to seek compensation for repair and replacement costs, among other damages. Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. And we back that up with unprecedented warranties. TimberTech Warranty Registration. Backed by an industry-best Lifetime Limited Product Warranty and our 50-Year Limited Fade & Stain Warranty. TimberTech Decking Warranty All TimberTech products are made from a technologically advanced composite wood material that is designed to provide years of low-maintenance use and enjoyment. See how others have transformed their outdoor spaces. View the Warranty and Care information for TimberTech Decking and Railing products. Trex vs Timbertech – Warranty A 25-year fade and stain warranty covers all capped composite decking offered through Trex. Email support@timbertec.com According to the lawsuit, the decking’s protective coating deteriorates prematurely, causing the decking to show obvious discoloration, which has been described by property owners as “milky white,” “chalky,” “like diluted milk” and “dark brown.” Consumers who bought or own the XLM decking line on their properties may be able to take part in this lawsuit to seek compensation for repair and replacement costs, among other damages. Location of This Business 894 Prairie Road, Wilmington, OH 45177-8847. Close Menu. TimberTech is currently facing a class action lawsuit over claims that its XLM range of decking, which is sold in “desert bronze,” “harvest bronze,” and “twin finish” colors, is defective. View the Warranty and Care information for TimberTech Decking and Railing products. It's as if the boards are weeping the stain. Register TimberTech products within 30 days of receipt of product to be eligible for our limited warranty. If there are problems related to internet connection, just download and run the appropriate patch from your personal page. Any other cleaners should be verified to be vinyl-safe before using. I also have a back porch that has some frost and blackening on the ends of the boards.”, “Had TT Harvest Bronze installed in July, 2011. You look at the ends of some of these boards and you can see some kind of brown gunk collecting on the end. Boy I'm a sucker. 7 years ago . The TimberTech guarantee goes beyond decking. AZEC, TimberTech and Wolf Home Products offer manufacturer’s warranties with their products. If the deck is wet, they are not noticeable.”. Timbertech failed to properly test XLM decking. By mid spring with the warmer weather a rapid progression to black occurred which in some areas is now complete. Our support services. We also use third-party cookies that help us analyze and understand how you use this website. Explore deck design, lock in your budget, and learn about the right product for you. 1-800-307-7780. Servicezeiten. So, I pick this up at Home Depot and tried cleaning the blotches which were noticeable on about 50% of the boards. According to the lawsuit, TimberTech failed to conduct adequate tests before approving and selling the product and should have known that the PVC used to treat the decking made it susceptible to color deterioration. TIMBERTECH DECKING, DRYSPACE & ACCESSORIES WARRANTY TIMBERTECH DECKING, DRYSPACE & ACCESSORIES WARRANTY (CONTINUED) Year of Claim Recovery 11 80% 12 80% 13 80% 14 60% 15 60% Year of Claim Recovery 16 60% 17 40% 18 40% 19 40% 20 20% Year of Claim Recovery 21 20% 22 20% 23 10% 24 10% 25 10%. Backed by a 25-Year Limited Product Warranty and our 25-Year Fade & Stain Warranty. Timbertech vs Trex: Warranty. But opting out of some of these cookies may have an effect on your browsing experience. TimberTech® is a leading manufacturer in low-maintenance high quality decking and railing | Free catalogue ; Products Decking . We work closely with class action and mass tort attorneys across the country and help with investigations into corporate wrongdoing. The Featured Answer. Create a new warranty claim for your TimberTech product. The products have gotten better but will they ever not fade no eventually they will fade just like anything that is exposed to the elements and uv rays. Their current lineup is tiered as well, so there are styles for budget-conscious homeowners along with premium products … The lawsuit describes online consumer complaint boards as “replete with examples of angry customers who paid top dollar for TimberTech XLM and are furious about its performance.” Typical complaints, which describe a number of colors including “desert bronze,” “harvest bronze,” and “twin finish,” include ([sic] throughout): “My TimberTech was discolored from the get go. I assumed this product had gone through at least a couple of years of testing. Learn about TimberTech's warranty & caring for your TimberTech products. TimberTech failed to honor warranties. This website uses cookies to improve your experience while you navigate through the website. File a Claim. Access your existing TimberTech warranty claim to get all your info right at your fingertips. He says that the decking began to fade and develop a milky … Scratching is an issue with all deck materials. One brand, three ways to Go Against the Grain.® Explore TimberTech AZEK®, PRO®, and EDGE® to capture the enduring beauty of nature-inspired decking. These problems may stem from a design defect – in which case TimberTech may be responsible for compensating property owners for repair and replacement costs. Real inspiring. TimberTech AZEK . My project (I'm Folsom near Sacramento CA) was completed in April of 2010 and starting in about 8-9 months I saw some graying and became concerned. Design & Style Overview Deck Designer Find Your Color Inspiration Gallery 3D Gallery, Better Tech. TimberTech® is a leading manufacturer in low-maintenance high quality decking and balustrade | Free catalogue ; Products Decking . This category only includes cookies that ensures basic functionalities and security features of the website. TimberTech advertised its decking as reliable, low-maintenance, dependable and “attractive for years.” Plaintiffs in the lawsuit allege that they chose TimberTech’s XLM decking because of its purported longer lifespan, but experienced problems almost as soon as the decking was installed. What types of licenses exist? information here is for reference only. ClassAction.org is a group of online professionals (designers, programmers and writers) with years of experience in the legal industry. TimberTech Warranty Registration. All TimberTech decking materials are resistant to splitting, splintering, rotting or structural damage from termites or fungal decay. Products; Inspiration; Resources; Advantages; Free catalogues; Contact us; Customer service. raikesfam. Better Deck.™ Superior Technology Sustainability Trusted by the Pros News & Events Our Company TimberTech Brand, Deck Building Resources Technical Resources Installation Help Care & Cleaning Drawings Warranty Information Warranty Support FAQs, Start Your Journey Find a Contractor Where to Buy Cost Calculator. Timbertech backs its premium outdoor products with industry-leading warranties no longer investigating this matter Customer service this brown... Capped decking products 25-year product warranty and our 25-year fade and stain warranty is good for.... Cookies that help us analyze and understand how you use this website regarding XLM decking railing... More information, visit http: //www.timbertech.com/warranty-and-care/ Garantie- und Pflegeinformationen für Dielen- Geländerprodukte! This consists of all defects in workmanship and materials including splitting, forming splinters, rotting or damage! Now with your consent 30 days of receipt of product to be eligible for our warranty. 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