Only to help them get better, of course. PerformanceNet Application Portal will be unavailable from 12:30 AM EST to 02:30 AM EST, as … (Jay Baer, Food Service Magazine) In a textual analysis of more than 331,920 online reviews of more than 1,300 restaurant locations, “service” was the most frequently mentioned keyword. Customer service goals are targets for your customer experience.These are typically set by customer facing teams and individuals as part of strategic planning and performance management. This strategy has enabled PFG to grow to be one of the largest foodservice distributors in the nation. Today we have three divisions—Performance Foodservice, Vistar and PFG Customized—each of which focuses on delivering delicious food and excelling at customer service. Box 1787 Grand Rapids, MI 49501-1787. Roma Vision (Legacy) Presto. That alone should be enough to encourage you to improve your customer experience. 1300 Gezon Parkway SW Wyoming, MI 49509. 9950 So. Reinhart Foodservice. Net Promoter Score (NPS) to be improved by 5% by [date]. It gives your service reps something to aim for, an incentive to improve, and allows you to identify the chubby kids. Become a Performance Foodservice Customer (Broadline distributor for restaurants, schools, healthcare, hotels, and more.) All new service agents will be scoring at least 80% in their post-training evaluation tests within the next 6 months. Despite this, U.S. companies lose $62 billion a year due to poor customer service. Home Office Mail Address. Become a Vistar Customer (Candy, snack, beverage, office coffee service.) Home Office Phone Numbers. Luckily, many important skills can be learned and refined with practice. At Performance Food Group, we are dedicated to helping our customers and associates succeed. Gourmet Foodservice provides the finest high quality products with an emphasis on customer service. 38% of all customer complaints are on social media and review sites. Performance Food Group was born in 1987. Gordon Food Service Home Office. Participant Toll Free Dial-In Number: (877) 569-1666. The number of repeat customer service calls (within one month) to be reduced by 10% by [date]. Performance Food Group Co. engages in the market and distribution of food products. Below are 19 customer service tips to provide top customer support and gain loyal customers. Announcements. P.O. And with good reason, because time and again, focusing on our customers and the associates who put our customers first in turn yields success for PFG. Performance Food Group (PFG) is a customer-centric foodservice distribution leader headquartered in Richmond, Virginia. Reinhart Dr. Oak Creek, WI 53154 414.761.5011 • 800.775.9030 (ReviewTrackers) Customer Service: (800) 968-4164 Main Phone: (616) 530-7000 Main Fax: (616) 717-7600 The following are illustrative examples of measurable customer service goals. Restaurants get only 14% of all complaints. 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